Effective Date: 01 September 2026
At Noble Shop , customer satisfaction is important to us. We strive to provide high-quality skincare, bath, beauty, and wellness products. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
We accept returns within 30 days of delivery, provided that:
- The item is unused, unopened, and in its original condition.
- Original packaging, labels, and accessories are included.
- A valid proof of purchase or order confirmation is provided.
- The item is not listed under our non-returnable products.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
- Opened or used skincare, bath, beauty, or personal care products.
- Wellness products that have been opened or tampered with.
- Clearance, promotional, or final sale items.
- Gift cards and digital products.
- Personalized or customized products.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact our customer support within 7 days of delivery.
- Include your order number and clear photos of the product and packaging.
- Our team will review your request and provide an appropriate resolution, such as a replacement or refund where applicable.
4. Refund Process
Once your returned item has been received and inspected:
- You will be notified of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your financial institution.
5. Return Shipping
- Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
- Original shipping charges are generally non-refundable unless required by applicable law.
- We recommend using a trackable shipping service when returning products.
6. Exchanges
We may offer product exchanges based on inventory availability for:
- Damaged or defective products.
- Incorrect items received.
- Eligible unopened products when approved by our customer support team.
7. Order Cancellations
Orders may only be cancelled before they have been processed for shipment.
Once an order has been shipped, it cannot be cancelled and must follow the standard return process, if eligible.
8. Chargebacks
If you experience an issue with your order, we encourage you to contact our customer support team before initiating a chargeback. We are committed to resolving concerns quickly and fairly.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact Us page. We are happy to assist you and ensure a smooth shopping experience.
Thank you for choosing At Noble Shop , customer satisfaction is important to us. We strive to provide high-quality skincare, bath, beauty, and wellness products. If you are not completely satisfied with your purchase, please review our refund and return policy below.
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